Refund policy
We want you to enjoy a smooth shopping experience with us.
Please read our return & refund conditions below:
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Order Cancellation:
Orders may be canceled before shipment only.
Once the order is processed or shipped, cancellation is no longer possible.
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Returns:
Due to international shipping processes, we currently do not accept returns for the following cases:
• Choosing the wrong size or color
• Ordering by mistake
• Change of mind
• Disliking the product
We accept returns only in the following cases:
• Wrong item received
• Damaged item
• Quality-related issues
In these cases, you are not required to return the item back to us.
Simply contact us within 7 days with clear photos/video showing the issue, and we will arrange one of the following:
• Replacement (Free reshipment)
• Full or partial refund
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High-Value Items:
If a product is high-value and a return is required, the return shipping cost is paid by the customer.
Inspection or restocking fees (if any) may apply according to warehouse policies.
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Products Lost or Damaged During Shipping:
If a shipment arrives damaged or does not arrive at all within the maximum delivery timeframe, we will provide a refund or replacement depending on the case.
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Return Window
Claims for damaged or incorrect items must be submitted within 7 days of delivery.
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Non-Refundable Conditions
Refunds will not be issued for:
• Personal preference reasons (wrong size, wrong color, dislike, etc.)
• Unauthorized returns
• Items returned without prior approval
• Items used, washed, or altered
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How to Submit a Return/Refund Request
Email us at: info@dinamoworld.com
Please include:
• Order number
• Email address used for purchase
• Photos or videos showing the issue
We typically respond within 24 hours.
