Refund policy

We want you to enjoy a smooth shopping experience with us.

Please read our return & refund conditions below:

_____

Order Cancellation:

Orders may be canceled before shipment only.

Once the order is processed or shipped, cancellation is no longer possible.

_____

Return & Refund Policy

We are committed to providing a seamless shopping experience. Please review our return and refund guidelines below:

1. Full Refunds (No Return Required)

We offer a full refund for the following issues. Please contact us within 7 days of delivery with clear photos or video evidence, and we will process the refund to your original payment method:

  • Incorrect Item: Received the wrong shape or size.
  • Damaged Item: Received a broken or defective product.
  • Quality Issues: The item does not meet our quality standards.

2. Partial Refunds (Return Required)

If you wish to return an item due to a change of heart or an ordering error, we accept returns under the following conditions:

  • The customer is responsible for return shipping costs.
  • Return shipping fees will be deducted from the final refund amount.

3. Non-Refundable Conditions (Exchange Only)

Refunds will not be issued for personal preferences (e.g., choosing the wrong size or color). In these cases, we offer an exchange instead:

  • Products must be unused, unwashed, and unaltered.
  • The customer is responsible for all shipping costs associated with the exchange.

Note: To initiate a request, please contact our support team with your order number and the necessary documentation.

_____

High-Value Items Policy:

For high-value items, we offer complimentary shipping on all exchanges for size or color. Please note that all returned items are subject to a professional inspection upon arrival to ensure they remain in their original, unused condition.

_____

Return Window

Claims for damaged or incorrect items must be submitted within 7 days of delivery.

 _____

 How to Submit a Return/Refund Request

 Email us at: info@dinamoworld.com

 Please include:

  1. Order number
  2. Email address used for purchase
  3. Photos or videos showing the issue and the label.

We typically respond within 24 hours.